Our Store Policies

Valued Customer,

Thank you for choosing Camera West. We realize that you have many options when shopping and we strive to accommodate your needs.  If you have any questions concerning any of our products, feel free to give us a call at 760.992.5422.  Clear communication is our utmost priority, so please take a look at our policies below. Thank you for your business!

Sincerely,
Camera West Team

Payment 


Via camerawest.com, we offer several options of payment. All of our online payments are securely processed through Paypal. We accept Visa, MasterCard, Discover, and American Express in addition to Paypal and Cash, in store. We also accept payment by bank transfer for larger transactions and international shipments.
 
Shipping


All items are available for free in-store pickup (this option is available during checkout). We have a variety of shipping options through Fedex and USPS. If you require a different shipping method, please contact us. We only ship to your verified PayPal address. Your tracking number will be emailed at the time of shipment.
 
Returns 


All sales are final. We want to ensure that you are getting purchasing the right equipment for your needs, so please contact us with any questions.
 
Exchanges


Exchanges are subject to 15% restocking fee. The item must be in as sold condition, complete with all corresponding interior and exterior packaging and accessories.
 
Equipment Warranty


Camera West thoroughly inspects, cleans, describes, and services (if necessary) all used products we sell. We take pride in our used inventory, and we stand behind it. Leica Store San Francisco includes a 90-day warranty with all used products. Used products that do not function as stated when sold within 90 days of sale will be repaired or replaced by Leica Store San Francisco. This excludes loss of product, impact damage, fire damage, water damage, or misuse of the product. New items are subject to the manufacturer's warranty. If you have any question or problem with a new item, please contact us immediately, and we will facilitate resolution as quickly as possible.


Delivery

We have the right to refuse orders for any reason. Orders that are refused will be fully refunded, and closed.




Our Privacy Policies


The Purpose of Our Privacy Policy


Camera West INC, (“Camera West INC,” “our,” “us,” or “we”) provides you with this policy to reference concerning how we collect, utilize, and disclose information that we collect from users of https://www.camerawest.com/. Here at Leica Store San Francisco, we want to make you feel safe and secure while utilizing our website, and this is why we provide this up front policy concerning the information we collect and how we use it. This Privacy Policy might change over time, and we reserve the right to revise this policy as we see fit. We make this privacy policy publicly available on our website, www.camerawest.com, and recommend you review it as much as you see fit. We do our best to make this policy easily accessible from wherever you are on www.camerawest.com.
 
Information We Collect


When you place an order or register on www.camerawest.com, we collect information about your order. This includes your name, email address, phone number, credit card information, etc. via our secure checkout process. That said you may also visit and use our website anonymously, and without registration.
 
We Use Cookies


Like most other websites, www.camerawest.com uses cookies; Cookies are small files that our website and other websites use to transfer information between our website and your computer or device. Cookies enable websites to recognize your web browser and collect certain information from them.
The main reason we use cookies on our website is to help provide you with a better, and more enhanced shopping experience on www.camerawest.com.
 
How We Use Your Information


  • We use the information we collect on our website to be better serve our customers.
  • We collect information to improve the usability of our website.
  • We collect information to send periodic emails via our newsletter.
  • We collect information to fulfill orders and transactions within our secure checkout process.

We Protect Your Information


On www.camerawest.com we use a variety of preclusive measures to make your information safe. Your information’s safety and security are of great importance to us.
All of the information that is collected through our newsletter sign up, shopping cart, and check out is securely stored and encrypted. Our website utilizes SSL (Secure Socket Layer) technology which is a standardized way we provide a safe and encrypted link between you and our website.
 

We Do Not Share Your Information


Your information that is collected on our website is not sold, shared, or given to other people or 3rd parties. We do not share your name, address, or credit card information with anyone.
All credit card information is processed safely and securely via our secure checkout.
Of course, we do share your shipping information with the proper shipping carrier to complete your order.
 

Electronic Newsletters


To better communicate with our customers, we do send out periodic newsletters. We understand that excessive newsletters can be annoying, so we do our best to respect this privilege. We always give you the option in our newsletters to opt out of them if you wish to exclude yourself from our newsletter list.
 

Age of Use


Our website, www.camerawest.com is not meant to be used by minors under the age of 18, and we do not knowingly collect information from children under the age of 13.
 

Your Consent


By using our website, www.camerawest.com, you agree to our Privacy Policy.
 
Changes to Our Privacy Policy


Keeping your information safe, and private is a big concern of ours here at Leica Store San Francisco.  To be in compliance with new laws, and ordinances that may arise we revise our policy to keep our customers in tune with their privacy while using our website. We highly encourage you, our customers, to remain in touch with this privacy policy on a frequent basis. We will do our best to make sure this policy is readily available throughout our website

 
Contact Us


Please, feel free to contact us any time concerning any questions you might have with our privacy policy. We can be reached at admin@camerawest.com or by calling 760.922.5422