Product Advisory for the Canon EOS-1D X & EOS-1D C

If you own a EOS-1D X Digital SLR Camera or a EOS-1D C Cinema EOS Camera, you’ll want to check your serial number to see if your camera is part of an autofocus recall from Canon. In some units, there is a possibility that the following phenomena may occur due to wear caused by insufficient lubrication within the camera’s driving mechanism.

  • AF searches but does not lock in on the subject. (Caused by minute particles produced by wear mentioned above.)
  • The image shown in the viewfinder is “blurry” or “not steady”. (Occurs if wear progresses.)

EOS-1D X : If the sixth digit of the serial number is “1”, “2”, “3”, “4”, “5”, “6” or “7”, the phenomena described above may occur.

EOS-1D C : If the sixth digit of the serial number is “1”, the phenomena described above may occur.

However, If the camera’s battery compartment contains one of the markings illustrated below, the camera is NOT affected by the phenomena described above even if the sixth digit of the serial number is one of the numbers mentioned above.

Markings of UNAFFECTED cameras:

If your camera has a black mark between the silver brackets on the bottom of the battery compartment (left photo) or a "A" mark above the battery compartment (right photo), your camera is not part of the recall.

Potentially affected cameras will be inspected and repaired free of charge by Canon. Contact their Customer Support Center.

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